Please choose carefully as we do not accept returns on items if you have simply changed your mind, ordered an amount incorrectly, ordered an item you already have or that you do not like the item/s purchased. We advise that you do a final check of your order to see all the items in your cart before you confirm and finalise your order.
If you have received an incorrect item to what was ordered, we request that you notify us within 48 hours of receiving your order. If we advise you that you can return the incorrect item/s, we must receive these with its original unopened packaging within 21 days. We’ll gladly swap it for the correct item or if that item is no longer available, we’ll issue a refund at our discretion.
We must be informed in writing via email within 21 days of receiving your order. This MUST include photos and a description of the fault (within the claim period of 21 days). Once we have this information we will then ask you to mail the item back to us and the product will be tested to determine that the fault is genuine. If we are satisfied that the fault is a manufacturing defect, we will replace the faulty item with a new replacement or if this item isn’t available, we will offer a refund for the item at our discretion. We are not responsible for any misuse of items by the customer. Please contact us first via email and await a reply before sending any items back. The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. stampingandscrappingdesigns.com.au can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.
If a product becomes faulty after this time please contact the manufacturer.
If you have any questions about the return of your item, please email us and be sure to include your order number and e-mail address with any correspondence.